At stow Group, we are looking for a Service Manager Benelux to lead and scale our after-sales service activities across the region.
This is a key leadership role, combining operational excellence, customer delivery, and business performance ownership.
🚀 Your role
You are responsible for the end-to-end performance across the Benelux region.
You ensure that services are delivered efficiently, profitably, and in line with customer expectations, while driving continuous improvement.
Your responsibilities include:
- Leading and developing a team of service technicians, coordinators, and back-office profiles
- Ensuring high-quality service delivery (maintenance, repairs, commissioning, upgrades)
- Owning and managing the Service P&L (budget, margins, cost control)
- Driving service growth through maintenance contracts and value-added services
- Monitoring and improving KPIs & SLAs (response time, resolution time, customer satisfaction)
- Structuring and optimizing processes, tools, and ways of working
- Acting as a key interface with customers, ensuring strong relationships and technical credibility
- Ensuring compliance with QSHE standards and continuous improvement initiatives
👉 This is a management and delivery role — not a field technician position.
You ensure the service is delivered; you do not execute interventions yourself.